Transtel is a super dealer for MTN, with approximately 13 000 employees on MTN contracts. This system was used to consolidate the monthly EDI files, received from MTN, containing information regarding airtime usage. The files contained information for all employees of the Transnet Group and its business units, i.e. Spoornet, SAA, Metrorail, Transwerk, etc, which were contracted to MTN. CellMate maintained profiles on all the employees, which included information on the type of subsidies they received on their cellular accounts. The system was responsible for incorporating the current account with arrears amounts (if applicable) and subsidies and providing a final account balance for the employee. This also included any additional insurance costs for the cellular phone. The system would interface with the various HR departments of the business units to provide them with this data. All the employee accounts combined would be reconciled on the system and provide Transtel with a summary of its account with MTN.

RapidSoft not only designed the Cellmate system but also provided the complete outsourcing solution. The processing that occurred at RapidSoft is fairly complex. What follows is a brief description of it, which will provide an idea of the depth and scope of the operation.

RapidSoft would obtain the most up to date version on the Transtel database. This would contain all the recent debit and credit entries made and also any employee profile changes. The HR departments would provide salary deduction feedback. This showed any difference between the salary deduction that has been requested the previous month and the actually deduction that had occurred.

At each month end, MTN would deliver all the invoices and itemized billing to RapidSoft. Each invoice was processed and the invoice amount was also checked against the amount reflected in the electronic file to ensure that all the data was accurate. Any invoice that was not in the electronic file was also noted. RapidSoft would then generate a list of undelivered invoices, for the current and previous months, which was sent to MTN.

RapidSoft would again interface with the HR departments and send the salary deduction request for the current month calculated by the system. Transtel's database would again be updated. A number of reports were generated and delivered to Transtel. These aided Transtel in making decisions regarding soft suspension of abused lines and also for arrears recovery. Supporting documentation for reconciliation of amounts owed by each business units was also supplied. The electronic salary feedback file produced by RapidSoft was used by Transtel to reconcile actual salary deduction amounts received from HR of all the business units. An age analysis file was also included in reports to Transtel. Further customized reports were provided to Transtel staff as required. This entire process was very precise and accurate allowing Transtel greater control over its cellular department and clearer insight when performing analysis.

CellStop

Cellstop provided Transtel with the control needed to allow its employees the benefit of paying for their cellular phones and accessories over a six-month period. In addition to this, the system catered for an arrears recovery process.