The Cell Phone Repair Management System was designed for a Repair Center that repairs Cell Phones for Sony Ericsson. These Cell Phones are either received directly from Sony Ericsson or one of the Cell Phone Dealers, or on occasions are received from the end users also.

The Phones are booked in at the Reception (Customer Details, Phone Details and Symptoms are recorded), a Job Card is produced, and the Phone together with the Job Card are sent to the Stores. The Store Keeper then allocates these phones to a Technician. The Technician collects the Phone with the Job Card from the Store Keeper and conducts a thorough Diagnosis. The Technician determines whether the Phone is under Warranty or not. If the Phones Warranty has expired then the Technician prepares a Quotation for the client so that the Customer can take the decision whether to proceed with the repairs or not. The Quotation is produced by Interfacing to POSibility Point of Sale

The Technician produces a Requisition Slip detailing all the Spares Requirements and send it to the Store Keeper. The Store Keeper determines whether all the Spares are available or not and in turn places an Order with Sony Ericsson Germany for all the Spares that are Required. Once all the Spares are available then these Spares are Issued to the Technician. The Technician completes the repairs and sends the Phone to the Quality Control department for checking. Should the Quality Controller find any defect then they will return the Phone to the Technician otherwise they will send it to the Stores for Despatching.