| Transtel is a super dealer for MTN, with approximately
13 000 employees on MTN contracts. This system was used to consolidate
the monthly EDI files, received from MTN, containing information
regarding airtime usage. The files contained information for
all employees of the Transnet Group and its business units,
i.e. Spoornet, SAA, Metrorail, Transwerk, etc, which were contracted
to MTN. CellMate maintained profiles on all the employees, which
included information on the type of subsidies they received
on their cellular accounts. The system was responsible for incorporating
the current account with arrears amounts (if applicable) and
subsidies and providing a final account balance for the employee.
This also included any additional insurance costs for the cellular
phone. The system would interface with the various HR departments
of the business units to provide them with this data. All the
employee accounts combined would be reconciled on the system
and provide Transtel with a summary of its account with MTN.
RapidSoft not only designed the Cellmate system but also
provided the complete outsourcing solution. The processing
that occurred at RapidSoft is fairly complex. What follows
is a brief description of it, which will provide an idea of
the depth and scope of the operation.
RapidSoft would obtain the most up to date version on the
Transtel database. This would contain all the recent debit
and credit entries made and also any employee profile changes.
The HR departments would provide salary deduction feedback.
This showed any difference between the salary deduction that
has been requested the previous month and the actually deduction
that had occurred.
At each month end, MTN would deliver all the invoices and
itemized billing to RapidSoft. Each invoice was processed
and the invoice amount was also checked against the amount
reflected in the electronic file to ensure that all the data
was accurate. Any invoice that was not in the electronic file
was also noted. RapidSoft would then generate a list of undelivered
invoices, for the current and previous months, which was sent
to MTN.
RapidSoft would again interface with the HR departments and
send the salary deduction request for the current month calculated
by the system. Transtel’s database would again be updated.
A number of reports were generated and delivered to Transtel.
These aided Transtel in making decisions regarding soft suspension
of abused lines and also for arrears recovery. Supporting
documentation for reconciliation of amounts owed by each business
units was also supplied. The electronic salary feedback file
produced by RapidSoft was used by Transtel to reconcile actual
salary deduction amounts received from HR of all the business
units. An age analysis file was also included in reports to
Transtel. Further customized reports were provided to Transtel
staff as required. This entire process was very precise and
accurate allowing Transtel greater control over its cellular
department and clearer insight when performing analysis. |
