The Cell Phone Repair Management System was designed for a Repair Center that repairs
Cell Phones for Sony Ericsson. These Cell Phones are either received directly from
Sony Ericsson or one of the Cell Phone Dealers, or on occasions are received from the
end users also.
The Phones are booked in at the Reception (Customer Details, Phone Details and Symptoms
are recorded), a Job Card is produced, and the Phone together with the Job Card are sent
to the Stores. The Store Keeper then allocates these phones to a Technician. The
Technician collects the Phone with the Job Card from the Store Keeper and conducts a
thorough Diagnosis. The Technician determines whether the Phone is under Warranty or not.
If the Phones Warranty has expired then the Technician prepares a Quotation for the client
so that the Customer can take the decision whether to proceed with the repairs or not.
The Quotation is produced by Interfacing to POSibility (Point of Sale www.rapidsoft.co.za/POSibility.html).
The Technician produces a Requisition Slip detailing all the Spares Requirements and send
it to the Store Keeper. The Store Keeper determines whether all the Spares are available
or not and in turn places an Order with Sony Ericsson Germany for all the Spares that are
Required. Once all the Spares are available then these Spares are Issued to the Technician.
The Technician completes the repairs and sends the Phone to the Quality Control department
for checking. Should the Quality Controller find any defect then they will return the Phone
to the Technician otherwise they will send it to the Stores for Despatching.
The Cell Phone is Despatched to the Client as per their arrangement. If the phones are out
of Warranty then an Invoice is produced by Interfacing with POSibility (Point of Sale
www.rapidsoft.co.za/POSibility.html) otherwise an electronic file is sent to Sony Ericsson
Germany detailing all the Repair Action that was taken for each of the Phones.
There are numerous Enquiries and Reports available detailing the progress of each of the
Job Cards and Statistics for the various Technicians.
Although the system is designed for Sony Ericsson phones, but it can be adapted to any
other manufacturer as well.
Key Features and Benefits:
Controlling of Cell Phones through the different Departments
Manage the Workflow between various Departments and Technicians
Perform detailed Diagnosis and determine the Spares requirement
Interface with POSibility (Point of Sale www.rapidsoft.co.za/POSibility.html) to produce Quotation for phones which are out of Warranty
Order Spares from Sony Ericsson (Germany) if Spares are not available in the Stores
Issue Spares to the Technician
Technician to Repair the Phone
Quality Control to check the Repairs that were carried out and the operation of the phone
Despatch the phone
Interface with POSibility (Point of Sale www.rapidsoft.co.za/POSibility.html) to produce Invoice for phones which are out of Warranty
Produce an Interface file to be sent to Sony Ericsson (Germany) listing all the repairs conducted on Phones under Warranty
Controlling of Cell Phones through the different Departments